Travel Reservations Support
Assist with hotel, resort, and travel booking inquiries, reservation updates, booking confirmations, and guest details.
Travel Reservations • Tourism Sales • Customer Support
Travel Reservations VA for Hotels, Resorts & Tourism Businesses
I help travel and hospitality businesses manage booking inquiries, reservation coordination, customer support, and travel-related admin tasks with accuracy, care, and professionalism.
10–25+clients assisted daily
20–30weekly bookings processed
Remoteready setup
Meliza Avegaile De Castro
Travel Reservations VA
About
Reliable reservations support with real tourism experience.
Hi, I’m Meliza Avegaile De Castro, a Travel Reservations and Tourism Sales professional with international hospitality experience supporting travel and resort operations in the Maldives tourism industry.
I have handled international clients through email and phone support, coordinated booking requests, assisted with reservation updates, verified payment details, and maintained organized booking records using Excel and reservation systems.
I’m now offering remote support for travel agencies, hotels, resorts, property managers, tour operators, and hospitality businesses that need reliable help with reservations, customer communication, and admin coordination.
Maldives Tourism Experience
Visual highlights from real resort and hospitality environments
A small gallery showing Meliza’s Maldives hospitality and resort exposure, supporting her background in travel reservations, resort booking coordination, and international client communication.
These photos show my exposure to real resort and tourism environments in the Maldives, where I supported travel-related sales, reservations, and guest communication.
Services
How I can help your business
Support for travel, hospitality, and tourism teams that need organized, client-focused assistance.
Email Booking Management
Manage booking-related emails, respond to client questions, organize inquiries, and provide timely updates.
Customer Support for Travelers
Support clients through email, phone, WhatsApp, or chat with professional and helpful communication.
Booking Platform Support
Assist with reservation details using Agoda, Booking.com, Trip.com, Travel + Leisure platforms, and hotel systems.
Admin & Records Management
Organize booking records, update Excel sheets, manage client information, and maintain accurate documentation.
Travel Coordination
Coordinate arrivals, departures, itinerary updates, reservation changes, and client follow-ups.
Core Competencies
Skills that support better guest experiences
Travel ReservationsHotel Booking SupportResort ReservationsEmail Booking ManagementTourism Sales SupportCustomer ServiceAgodaBooking.comTrip.comTravel CoordinationExcel DocumentationPayment VerificationInternational Client CommunicationAdmin SupportCalendar SchedulingWhatsApp CommunicationEnglish Email Communication
Experience
Hospitality, reservations, and admin background
Dec 2007 – Feb 2009
Sales Reservations & Marketing Representative
Capital Travel & Tours Pvt. Ltd. — Maldives
Assisted international clients through email and phone support for hotel and resort reservations. Processed weekly travel bookings, coordinated arrivals and departures, verified payments, and maintained accurate booking documentation.
May 2012 – Apr 2013
Sales Reservations & Marketing Representative
Island Voyage Pvt. Ltd. — Maldives
Managed reservation inquiries and booking requests, assisted international travelers with confirmations and updates, and maintained organized client records using Excel and reservation systems.
Jun 2013 – Oct 2013
Sales & Marketing Representative
Luxury Island Collection Pvt. Ltd. — Maldives
Coordinated resort and travel reservation requests, responded to customer inquiries, processed booking documentation, and assisted clients with itinerary changes and travel-related concerns.
Jun 2025 – Feb 2026
Sales & Office Clerk
MRWN Rice Trading Corporation — Batangas City
Assisted customers with sales inquiries, order coordination, office documentation, Excel records, invoices, and customer follow-ups.
Tools
Platforms and tools I can work with
Travel & Booking
Agoda
Booking.com
Trip.com
Travel + Leisure
Hotel Reservation Systems
Email Booking Platforms
Productivity & Admin
Google Workspace
Microsoft Office
Excel
Google Drive
Communication
Zoom
Slack
Google Meet
WhatsApp
AI & Content
ChatGPT
Canva
Calendar Scheduling
Client Follow-Ups
Remote Work Readiness
Prepared for full-time remote support
Equipped with reliable internet, backup connection, backup power, a quiet workspace, and flexible availability across US, UK, and AU time zones.
- Globe Telecom Fiber 50+ Mbps
- Smart 5G mobile hotspot backup
- Solar power backup up to 8 hours
- Dell Vostro 15 3510, i5 11th Gen, 16GB RAM
- Noise-canceling headset and HD webcam
- Quiet private workspace
Languages
Client communication support
EnglishFluent
FilipinoNative
HangulProficient
Contact
Let’s work together
Need help managing travel reservations, booking inquiries, customer support, or hospitality admin tasks? Send me a message and let’s discuss how I can support your business.
melizadecastro.va@gmail.com
LinkedIn Profile
WhatsApp: +63 970 600 4188
View Resume PDF
Batangas City, Philippines